Privacy Policy

This privacy policy (the “Privacy Policy”) applies to personal data that we, Viatsy, hold about our customers (“you”, “your”). Viatsy with legal name Albert Sabaté Martínez (47986151-D) reserves the right to update these T&Cs at any time and any updated version will supersede any previous versions. It is your responsibility to check the latest T&Cs on our website.

In this Policy, you will find information about what types of personal data we hold about you, how and why we collect it, how we use it, and how we keep it secure. You will also find information about your rights and how you may exercise them.

If you are younger than 18 years of age, you must review this Policy with your parent(s) or guardian(s) and they have agreed to these terms on your behalf and take full responsibility for your compliance with them.

1. INFORMATION WE COLLECT ABOUT YOU

The type of personal data that we collect about you depends on how you use our services. In general, we collect the following information:

A. Personal data that you provide directly to us:

• Your personal information such as name, email address and if you choose to provide your phone number and date of birth, dietary requirements etc.;
• Your account username and password;
• Data that you provided to us to verify your account;
• Other data you choose to provide us such as data to identify a lost or lapsed account or the answer to a special question we may ask you in order to permit you to unlock or recover a lost or lapsed account;
• Information about your purchase and payment (in addition, exclusively our payment service providers will collect your payment details in connection with any purchases you make through our webstore); and
• Other personal data that may be collected based on your explicit consent or our legitimate business interest for a specific purpose.

B. Personal data that we collect automatically when you use our services:

• Your profile;
• Your account;
• Analytics ID – a randomly generated anonymous identifier used to distinguish activity from one account versus another in our analytics data;
• Your internet protocol (IP) address and mobile device identifiers (such as for example your device ID, advertising ID, MAC address, IMEI);
• Data to fight fraud;
• Usage data including information about how you use our website, products, and services;
• Data about your device, such as device name and operating system, browser type, and language; and
• Marketing and communications data including your preferences in receiving marketing from us and third parties and your communication preferences.

C. Personal data that we collect from third parties:

• Third party account ID – for example, your account with Instagram, Facebook, Meta, Google which you may use to sign into your account, or integrate with third-party features; and
• Payment confirmation details, including the purchases you make and the amount you spend.

2. HOW WE COLLECT INFORMATION ABOUT YOU

We will collect this information in a variety of ways depending on how we interact with you.

Direct interactions

You may give us your identity, contact, or other information by filling in online forms or by corresponding with us by post, phone, email or otherwise.

This includes personal data you provide when you:

• Use our products or services;
• Create an account on our website, if any;
• Interact with our customer services or our privacy office;
• Subscribe to our mailing lists;
• Give us feedback; or
• Provide services to us.

Third parties

• We may receive personal data from a third party. This may include your third-party account ID – for example from your account with Facebook or Google which you may use to sign into your account;
• Technical data from advertising networks; and
• search information providers.

Automated technologies or interactions (optional)

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, pixels, server logs and other similar technologies. Please refer to our Cookies Policy for more details.

3. HOW WE USE YOUR INFORMATION

We use different information for various purposes, such as:

• Sending you communications related to our services, answering your enquiries or dealing with your complaints;
• Providing, managing, and customising our services;
• Allowing you to utilise our website features;
• Enabling you to purchase items and completing the related payment transactions;
• Verifying and confirming payments (where relevant interacting with third party payment providers);
• Account verification;
• Website and system administration;
• Advertising and promotion of our goods and services and those of our service providers and trusted third parties;
• Improving our services and detecting security risks, fraud and other unlawful activity; or
• For legal or regulatory requirements.

4. COOKIES

Like most online services, our partners and we may use cookies and similar tracking technologies, such as beacons, tags and scripts, to provide and personalise our services, analyse usage, administer websites, target advertisements, and prevent fraud.

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

For more details, please see our Cookies Policy. Please also note that our partners may operate under their own privacy policies.

5. LEGAL BASIS FOR PROCESSING

The legal grounds for processing personal data will depend on how we are using your information and for what purpose. In most cases this will be:

• You have provided your consent to us using your personal data in that way (for example where you provide us with consent to send you marketing communications about our services); and/or
• Our use of your personal data is in our legitimate interest as a commercial organisation provided it is always conducted in a way that is proportionate, and that respects your privacy rights; and/or
• Our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you (e.g. to manage your account, make bookings); and/or
• Our use of your personal data is necessary to comply with a relevant legal or regulatory obligation.

We generally do not collect or process any 'special categories' of personal data (including information regarding your health, religious or political beliefs, ethnic background, sexual life, and sexual orientation). If this would apply, we will generally rely on obtaining additional specific consent from you at the time we collect the information unless there is a legal requirement or other justification for processing that information.

6. SHARING YOUR INFORMATION

The personal data you provide to us may be shared with third-party companies, agents, contractors, service providers, or our affiliated companies if this is necessary to provide you with our services, respond to your inquiries, or for any of the purposes described in this Policy. This may include:

• Our business partners and suppliers;
• Payment service providers. For payment purposes on our website, your payment data may be transmitted to the payment service provider with whom we work. For more information on how the payment service providers process your personal data, please read their privacy policies;
• Sub-processors who store or process the information on our behalf, in particular data analytics providers and data storage providers. Information shared with such providers is supplied in an anonymised format such that, that data cannot be linked to any particular individual and is therefore not considered to be 'personal data';
• Our auditors, insurers, lawyers, and other professional advisers; or
• Law enforcement agencies, other governmental agencies or third parties if we are required by law to do so.

7. INTERNATIONAL DATA TRANSFERS

We are operating globally and we may process and transfer your personal data to countries other than where we are located. We will transfer your personal data in compliance with applicable data protection laws, including having adequate mechanisms in place to protect your personal data when it is transferred internationally.

8. YOUR RIGHTS

We respect and honor your rights regarding your personal data and will help you exercise them insofar as we are able to.

You have the right:

• To request access to or a copy of any personal data which we hold about you;
• To rectification of your personal data, if you consider that the information we are holding is inaccurate;
• To ask us to delete your personal data, if you consider that we do not have the right to hold it;
• To withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
• To ask us to stop or start sending you marketing messages as described below in the marketing section;
• To restrict processing of your personal data;
• To data portability (moving some of your personal data elsewhere) in certain circumstances; and
• To object to your personal data being processed in certain circumstances.

Please note that there are exceptions to your rights above (for example if we have to process the data to comply with our legal obligations) but if that is the case we will let you know if you make a request that we believe we cannot comply with.

9. HOW LONG WILL WE KEEP YOUR INFORMATION

We will only keep the information we collect about you for as long as required for the purposes set out in this Privacy Policy or as required to comply with any legal obligations.

We may delete, de-identify, or anonymize any account if it has been inactive for at least 365 days. We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. If you opt-out from marketing, we may retain the necessary information to enable us to respect your wishes to not be contacted for marketing purposes.

10. DATA SECURITY

We have implemented procedures and technologies to maintain the security of all personal data that we process during its lifecycle (from the point of collection to the point of destruction) by maintaining the confidentiality, integrity and availability of the personal data.

Such measures will be appropriate to the nature of the data concerned and the level of risk. If you have been provided with a password to access any of our services you should not share that password with anyone else.

However, no security measures are perfect and we cannot guarantee our security measures will prevent illegal or unauthorized activity related to your personal data although we will do our best to protect your personal data in accordance with the applicable data protection laws and international security standards.

11. LINKS TO OTHER SITES

Our websites may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to the relevant website’s privacy policy and practices. Please check these policies before you submit any data to these websites.

12. CONTACT

Questions, comments, and requests regarding this Policy are welcomed and should be addressed by email to [email protected].